Accessibility statement

Last updated 23 September 2026

Our commitment

This statement applies to the My Council Framework website at mycouncilframework.co.uk. It is run by TEEC Limited. Accessibility is central to what we build, and we want as many people as possible to be able to use this website. You should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate the whole website using just a keyboard, with a visible focus indicator
  • skip straight to the main content from the top of every page
  • use the website with a screen reader
  • use the website with animation reduced, if you’ve set that preference on your device

This statement covers this marketing website. Council websites built on My Council Framework each publish their own accessibility statement.

Compliance status

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. We believe this website is partially compliant, because of the third-party content listed below. Our own content has no known failures.

Content that’s not fully accessible

  • Google reCAPTCHA. The pricing page uses Google reCAPTCHA to protect the enquiry form from spam. Its badge is provided by Google, and when it receives keyboard focus it doesn’t show our focus indicator (WCAG 2.4.7). You don’t need to interact with it. If it stops you sending the form, email or phone us instead.
  • Price calculator without JavaScript. The calculator on the pricing page needs JavaScript. If JavaScript is unavailable, all of our prices are still listed in full on the same page, and we’ll happily work out a quote with you.
  • Screenshots. The screenshots page shows images of the software. Each has a text description, but the images can’t convey every detail of the screen they show. We’ll gladly walk you through the software in a live demo.

Feedback and contact information

If you find a problem that isn’t listed here, or you need any information on this website in a different format, such as large print, easy read or audio, please contact us:

We’ll consider your request and aim to reply within 5 working days.

If you’re not happy with our response

Please tell us, and we’ll look at it again. If you’re still unhappy, you can contact the Equality Advisory and Support Service (EASS).

How we tested this website

We tested every page of this website on 23 September 2026, at desktop and mobile screen sizes:

  • automated testing with axe-core against WCAG 2.0, 2.1 and 2.2 level A and AA rules, which found no failures in our own content
  • keyboard-only navigation of every page, checking the skip link, the order in which elements receive focus, and a visible focus indicator on every link, button and form field
  • reflow at 320 pixels wide (equivalent to 400% zoom), with no horizontal scrolling

Automated tools can’t find every accessibility issue, so we also plan a full manual audit, including screen reader testing with NVDA and VoiceOver.

What we’re doing to improve accessibility

We check accessibility every time we update this website, and we’ll update this statement when we fix an issue or complete our manual audit.

Preparation of this statement

This statement was prepared on 23 September 2026. It was last reviewed on 23 September 2026.