Privacy notice
Who we are
My Council Framework is provided by TEEC Limited, a company registered in England and Wales (company number 05524457). Our registered office is 2 Old Bath Road, Newbury, Berkshire, RG14 1QL, and our office is at 10 West Mills Yard, Kennet Road, Newbury, RG14 5LP.
TEEC Limited is the data controller for personal data collected through this website (mycouncilframework.co.uk). Our Information Commissioner’s Office (ICO) registration number is ZB242711.
Our Data Protection Officer is Ross Brooke Ltd. You can contact our Data Protection Officer using the contact details below; please mark your message “For the attention of the Data Protection Officer”.
If you have a question about this notice or how we use your data, email getintouch@teec.co.uk, call 01635 282361, or write to us at the office address above.
What this notice covers
This notice covers this marketing website only. It does not cover council websites built on My Council Framework. Each council is responsible for the personal data on its own website and publishes its own privacy notice. Where we host or support a council’s website, we act on that council’s instructions as its data processor.
What we collect and why
| Data | Why we use it | Lawful basis (UK GDPR) |
|---|---|---|
| Enquiry form: your name, email address, council name (optional), what you’re interested in, and your message | To reply to your enquiry, arrange a demo or send a quote you’ve asked for | Legitimate interests (responding to people who contact us). Where you’re asking about becoming a customer, steps taken at your request before entering into a contract |
| Spam protection: information Google reCAPTCHA collects when you use the enquiry form, such as your IP address and how you interact with the page | To stop automated spam and abuse of the form | Legitimate interests (keeping the form secure) |
| Technical data: your IP address, browser type and the pages you request, recorded in our web server logs | To run the website securely and investigate faults or attacks | Legitimate interests (operating a secure website) |
| Usage analytics: pages visited, how you arrived, approximate location and device type, collected by Google Analytics | To understand how the site is used so we can improve it | Consent, collected through our cookie banner. We only use Google Analytics if you accept analytics cookies |
We don’t sell your data, use it for automated decision-making, or add you to a marketing list because you made an enquiry. If we’d like to send you news about My Council Framework, we’ll ask first, and every email will include a way to opt out.
Who we share it with
We use a small number of trusted suppliers who process data on our behalf under contract:
- 20i: hosts this website and our email in the UK.
- Google: reCAPTCHA (spam protection on the enquiry form), Google Fonts (delivers the typefaces this site uses, which means your browser sends your IP address to Google), and Google Analytics (only if you consent).
We may also disclose data where the law requires it, for example to comply with a court order.
International transfers
Google may process data outside the UK, including in the United States. Where that happens, the transfer is protected by the UK Extension to the EU–US Data Privacy Framework or by the UK International Data Transfer Addendum to the EU standard contractual clauses.
How long we keep it
- Enquiries: for as long as we need to deal with your enquiry and any follow-up, then deleted within 24 months of our last contact with you. If you become a customer, your details move into our customer records, which have their own retention periods.
- Server logs: kept for a short period for security and fault-finding, then deleted automatically by our host.
- Analytics: Google Analytics keeps event data for 14 months.
Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- have your data erased
- restrict how we use your data
- object to us using your data on the basis of legitimate interests
- receive your data in a portable format
- withdraw your consent at any time. For analytics, use Cookie settings in the footer of any page.
To use any of these rights, contact us using the details above. We’ll respond within one month. There’s normally no charge.
Complaints
If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Cookies
For details of the cookies this website uses and how to control them, see our cookie policy.
Changes to this notice
We’ll update this notice when our use of personal data changes. The date at the top shows when it was last updated.